Privacy Policy
At Solenne Wellness, your privacy is of the utmost importance to us. We are committed to protecting your personal information and handling it with sensitivity, care, and full transparency.
This Privacy Statement outlines how we collect, use, store, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR) and relevant data protection laws.
What Information We Collect
We may collect and store personal data including:
- Full name, contact details (email, phone number, address)
- Health and care needs
- Emergency contact details
- Relevant medical information
- Feedback, enquiries, or communications with us
- Financial or payment-related information (if applicable)
How We Use Your Information
We use your personal data to:
- Provide tailored support and wellness services
- Communicate with you regarding appointments, updates, or changes
- Maintain accurate care records
- Ensure the safety and wellbeing of clients and staff
- Respond to enquiries, concerns, or complaints
- Comply with legal, regulatory, and safeguarding obligations
How We Store and Protect Your Data
Your data is securely stored either digitally on encrypted systems or in locked files with restricted access.
We ensure that:
- Only authorised personnel have access to your data
- Your information is not shared unless necessary for your support or required by law
- We do not sell or disclose your information to third parties for marketing
Sharing Information
We may share relevant information with:
- Healthcare professionals involved in your care
- Emergency services (if required)
- The Care Quality Commission or safeguarding teams (only if necessary for your protection)
- Your next of kin or designated representative (with your consent)
Your Rights
You have the right to:
- Access the personal data we hold about you
- Request corrections to inaccurate information
- Request deletion of your data (where appropriate)
- Withdraw consent for non-essential data use
- Raise concerns or complaints about how we manage your data
To exercise any of these rights, please contact us directly using the details below.
Contact Us
If you have any questions about this Privacy Statement or wish to make a request about your personal data, please contact:
📞 Phone: 020 3051 6226
📧 Email: support@solennewellness.com
We aim to respond to all privacy-related requests within 30 days.
Changes to This Statement
We may update this Privacy Statement from time to time. The latest version will always be available on our website or on request.