Terms & Conditions
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Solenne Wellness offers personalised, compassionate support with dignity and excellence. These Terms and Conditions are in place to ensure that our services are delivered smoothly, transparently, and with mutual understanding between our team and our clients.
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1. Scope of Services
Solenne Wellness offers a range of premium, person-centred services, including:
- Live-in care
- Post-operative support
- Daily living support
- Wellness consultations
- Hospital discharge and collection support
- Companionship
- Nursing care
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2. Wellness Enhancements
Solenne Wellness offers a selection of optional wellbeing services, available as add-ons to standard care packages. These may include light massage, aromatherapy, mindfulness sessions, or creative engagement.
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All wellness services are provided in a manner that respects medical needs, client consent, and individual comfort.
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Wellness services must be agreed upon in advance and may carry additional fees, which will be outlined in your care plan.
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These offerings are designed to complement -not replace - medical care and are subject to staff availability.
Each service is tailored with care and attention to individual needs, delivered in the comfort and privacy of the client’s home or chosen location.
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3. Bookings and Cancellations
- All appointments and services must be scheduled in advance.
- Cancellations require a minimum of 48 hours’ notice.
- Appointments cancelled with less than 48 hours’ notice will be charged in full.
- In rare instances where Solenne Wellness must cancel or reschedule, we will give as much notice as possible and offer a suitable alternative.
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4. Live-In Care Requirements
Clients engaging in live-in support must provide the following:
- A private, clean bedroom for the support staff to sleep and rest.
- Bathroom access and a safe, welcoming working environment.
- A weekly food allowance of £70, payable directly to Solenne Wellness to support the support staff’s meals while in placement.
- Appropriate rest time for the support staff in line with working time regulations.
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5. Client Responsibilities
We respectfully ask that all clients:
- Ensure a safe and respectful environment for our support staff professionals.
- Provide full and accurate information regarding health, preferences, and risks.
- Treat all Solenne Wellness staff with courtesy, respect, and kindness.
- Communicate any concerns or changes in needs without delay.
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6. Confidentiality and Data Protection
Discretion and trust are central to our ethos.
- All client records and personal data are kept confidential and handled in line with UK GDPR regulations.
- Information is shared only with those directly involved in the client’s care or where required by law.
- We are committed to safeguarding your privacy at every step.
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7. Payment and Charges
- Payment terms will be agreed during your initial consultation and included in your personalised support plan.
- Services are invoiced and payable as per the agreed schedule on a weekly bassis.
- A £70 weekly food allowance applies for all live-in care arrangements.
- All services provided on UK bank holidays will be charged at double the standard rate.
- Solenne Wellness reserves the right to review service rates with appropriate notice.
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8. Liability
While we take every possible step to deliver exceptional support:
- Solenne Wellness cannot be held responsible for any outcome arising from incorrect, incomplete, or withheld client information.
- We are not liable for incidents unrelated to the care provided or outside our reasonable control.
9. Updates to These Terms
These Terms and Conditions may be updated occasionally to reflect changes in service or regulation. Clients will be informed of significant updates prior to implementation.
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10. Contact Us
We welcome your questions and are here to support you every step of the way.
Solenne Wellness
📞 020 3051 6229